We’re here to ensure you get the best possible communication solutions for your business.about us
We give you more ways to stay connected with your customers and your employees.Our Services
Fast, effective communications for your business, means less travel, more savings.What we do
Our success is based on creating business relationships that last. We take time to listen carefully & understand exactly what you need.
White Horse Telecom is a specialist telecommunications firm with a real depth and breadth of experience. We work with long-term business customers of all sizes and industries across the UK. When you work with us, you deal with real people, who deliver real results.
Described by Comms Dealer magazine as a “characterful and ambitious entrepreneur” in the world of comms. Paddy set-up White Horse Telecom; a business which is all about the art of good communication and customer service with a more personal touch.
We do love to talk, but we also know when to keep our mouths shut. We keep our involvement strictly confidential so that your communications speak for themselves.
Our services can be divided into two fundamental categories:
Voice and Data (including the Cloud). Our Voice solutions give you a variety of ways to stay in contact, our Data services allow you fast and secure internet connectivity and our Cloud proposition enables you to relax in the knowledge your IT is safe with us.
Keep your existing phone numbers and simply transfer your traditional, fixed line rental and calls to us. Enjoy better service with lower prices. We manage the whole process for you.
A hosted solution can make flexible working a reality. We’ll help you decide on what is right for you and your business, enabling you to realise the power that cloud telephony offers. Allowing you to work where and when you want.
We are able to select and combine services from all of the UK’s mobile networks. Working where you want, when you want has become the norm and we're here to make sure you stay connected.
SIP Trunks connect your business telephone system via the internet. Replacing traditional ISDN - it provides a considerably more flexible and lower cost alternative for inbound and outbound voice calls. Our SIP Trunks work seamlessly with each of the leading IP phone system manufacturers.
It is fundamental for all businesses to be able to receive calls from their customers. Our Inbound service provides everything from the simple routing of calls to alternative numbers and voicemail, through to professional auto-attendant and call queuing systems.
With our family of high speed, business grade data services we can connect your business to the internet and meet all your growing bandwidth needs. Having the right network to help connect remote locations and multi-site businesses will allow you to take full advantage of everything cloud-based services have to offer.
Our broadband services range from ADSL2+ to Superfast using FTTC (Fibre to the Cabinet) and FTTP (Fibre to the Premises) as well as, Converged and Assured broadband connections dedicated to our cloud telephony services.
If you need premium, high-speed connectivity with high-availability and capacity, our Ethernet services can deliver up to 1Gbps dedicated bandwidth.
Cloud reduces your reliance on expensive on-site servers and applications and puts them in a safe, secure environment, freeing up valuable space and giving you peace of mind whilst removing the worry of maintenance. From back-up to hosted Office 365, we deliver your services flexibly and cost effectively. We also specialise in providing the bandwidth to support applications or services hosted remotely.
Terms of website use
Information about us
http://www.whitehorsetelecom.co.uk is a site operated by White Horse Telecom Ltd. We are registered in England and Wales under company number 5665980 and have our registered office at Battens Chapel, Ermin Street, Lambourn Woodlands, Hungerford, Berkshire, RG17 7TN. Our main trading address is Potting Shed 13, Leverton Farm Buildings, Leverton, Hungerford, Berkshire, RG17 0TA. Our VAT number is 875 9809 53. We are regulated by Ofcom. We are a limited company.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our site
You may link to our home page, provided you receive prior written authorisation from a Director of the business and do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out at our discretion.
If you wish to make any use of material on our site including, but not limited to, that set out above please address your request to firstname.lastname@example.org.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
If you have any concerns about material which appears on our site, please contact us.
Thank you for visiting our site.
White Horse Telecom is an independent telecommunications company, established in 2006, supplying integrated telecommunications services to SME and corporate customers. These include the provision of mobile voice and data, fixed line and broadband services and telephone systems, with a focus on unified communications, streamlining and convergence.
Purpose of this code
This code of practice has been produced to offer you information about our products, services and internal complaint policies. It has been Ofcom approved.
How to contact us
White Horse Telecom can be contacted in a number of ways. Mainly, our Customer Service team can be contacted from Monday to Thursday, between the hours of 9:00am and 6:00pm and 9:00am to 4:00pm on Fridays. An out of hours service is available at all other times by using the customer service numbers detailed below. Whichever way you choose to contact us you will be greeted in a friendly and responsive manner.
By phone: 01635 276300
By email: email@example.com
By post: White Horse Telecom Ltd, Potting Shed 13, Leverton Farm Buildings, Leverton, Hungerford, Berkshire, RG17 0TA
Our range of services
For more details of any of our products or services please contact our Customer Service team on 01635 276300. Or visit our website at http://www.whitehorsetelecom.co.uk
Upon the agreement of price and/or product you will be required to sign a contract. Your White Horse Telecom Account Manager will forward the relevant contract to you and our standard terms and conditions will apply. Some specific product/service terms and conditions will apply and these will be communicated to you by your Account Manager. Minimum contract periods are specific to the product; however, in most instances minimum contract is expected to be twelve (12) months, with a thirty (30) day notice period.
There are a number of ways to report a fault to White Horse Telecom’s staff.
Through all the above methods it will be necessary to note the number/products affected by the fault with as much detail as possible about the fault behaviour. You may be asked to collate further detail in the case of network faults.
Due to the wide range of products and services available from White Horse Telecom, pricing is available through discussions with your Account Manager. New business pricing is subject to your requirements and will be confirmed by way of proposal in writing before any contractual agreements are made.
Requesting cancellation from services
Should you wish to cancel a product and/or service before we have activated any internal instruction to proceed, you may do so without notice, in writing. However, should you wish to cancel a product/service that has been activated/dispatched you will be required to give thirty days’ notice and return any hardware with any security seals intact, by courier within forty eight hours. Should you fail to do so; full invoice value for either product and/or service will be due under standard payment terms and conditions. Any charges incurred within the thirty day notice period will also be subject to standard terms and conditions of payment.
Should you have signed to a service/product that has been activated and has in excess of the thirty day contractual obligation, you may be required to pay the full liability for that period.
Requesting terminations from White Horse Telecom services and/or products
To request a termination/transfer from White Horse Telecom services you are required to submit a letter by email or post indicating the relevant numbers that you wish to cancel. This written correspondence will act as your thirty day notice period and as such should be noted to that effect. Standard termination/transfer templates are available on request from the Customer Service team on 01635 276300.
Various payment methods and terms are available and can be discussed with your White Horse Telecom Account Manager and/or our Accounts department on 01635 276300. Our standard acceptable terms for line rental and call charges are on a fourteen (14) day basis by Direct Debit.
Line rentals and other fixed charges are billed one month in advance and call charges, once month in arrears.
Customers are normally required to pay their bills within fourteen days of receipt or within the agreed terms. Where this doesn't happen then White Horse Telecom may chase payment by calling and/or sending reminders.
If there is no response to the initial contact made and/or full payment of the arrears is not made, then the customer's services may be restricted. The customer will be reminded that continued non-payment will lead to full disconnection of the service. We will follow this with debt recovery procedures, which would include the disclosure of relevant customer information to the appropriate credit vetting agencies leading to a possible bad credit history.
White Horse Telecom reserves the right to suspend all services without notice if the company has grounds to believe that there is an unacceptable credit risk.
Any customer must settle all outstanding debts and may be subject to additional credit checking and reconnection charges before service is re-provided.
The existence of this code will be brought to the attention of customers experiencing payment difficulties.
Customer service and complaints
We believe that every customer deserves and expects their enquiries and requirements to be handled swiftly, personably and professionally.
Our dedicated Customer Service team maintain regular contact with all our customers to ensure all service needs are met and we adopt a 'single point of contact' rule so you can be assured of getting through to the right person straight away, rather than being faced with automated call handling to complicate or delay your call.
As a team we endeavour to ensure that all aspects of our service to you are of the utmost importance, however, despite our best intentions, things can go wrong. Any complaint will always be taken seriously and we aim to provide an amicable and quick resolution for all parties concerned.
In addition to contacting our Customer Service team on 01635 276300, it is advised that complaints are made in writing to your Account Manager.
It will be our aim to keep you up to date with all advances regarding your complaint; however, should you feel this method still fails your expectation and your complaint has remained unresolved for a period in excess of eight (8) weeks, it is recommended you contact the Managing Director.
Compensation and refund policy
Our compensation and refund policies are in line with our Terms and Conditions and are normally executed by way of a credit note against invoice. Under circumstances where contract conditions no longer apply and a customer no longer receives invoices, refund or compensation will be made by cheque.
Independent complaints procedure
In addition to contacting the Managing Director, you may wish to consider an independent adjudicator.
The Ombudsman Service: Communications is approved by Ofcom.
A complaint can be referred to the Ombudsman Service if three (3) months has passed since the complaint was first made or that you have received confirmation from White Horse Telecom stating that the issue has reached 'deadlock'.
The Ombudsman Service will take information from both parties and make an unbiased decision based on the merits of the case.
Ombudsman Services: Communications
PO Box 730
Phone: 0330 440 1614
Further advice is available from Ofcom, as follows:
2a Southwark Bridge Road
Phone: 0300 123 3333
All customer data held by White Horse Telecom is subject to the legislation and kept in accordance with the Data Protection Act 1998. Should any authority such as Police or Customs and Excise wish us to disclose information, this will only be given with the appropriate and legal paperwork required.
White Horse Telecom will provide you with regular service and product updates via various marketing literature.
Additional updates and information are also disseminated via our social media channels and website, http://www.whitehorsetelecom.co.uk.
White Horse Telecom is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is White Horse Telecom Ltd of Potting Shed 13, Leverton Farm Buildings, Leverton, Hungerford, Berkshire, RG17 0TA.
Our nominated representative for the purpose of the Act is Paddy Coppinger.
Information we may collect from you
We may collect and process the following data about you:
billing purposes or otherwise] and the resources that you access.
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
Where we store your personal data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We use information held about you in the following ways:
We will not use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985. We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If White Horse Telecom or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for external marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at firstname.lastname@example.org or on 01635 276300.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.
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